Returns

If for any reason the customer is not satisfied with his purchase, the items can be returned for size change or refund within 14 days of receipt of goods.

The products must be returned in the same condition in which they were shipped, not worn, including packaging, labels and material originally related to it.

PROCEEDINGS

TERMS AND CONDITIONS FOR THE RETURN

  1. The seal of guarantee and protection present on the items that are returned, must not be cut or broken. The garments must not have been worn, washed or altered and must not show any sign of use. The soles of the shoes must be in perfect condition and not show any signs of any kind, the sticker / safety label affixed to the soles and / or in any other part of the shoes, will not be removed, nor altered in color and shape.
  2. Each garment must be returned including all the original labels, packaging and accessories received with the order.
  3. The return of the items must be received at our office, within 14 days of the written authorization to the Customer by the Returns Department.
  4. All footwear and accessories must be returned together with their original box, which is considered to all effects an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.
  5. Returns must be sent in an appropriate packaging.
  6. In the event that the customer receives defective goods, or that errors occur in shipments by Soul Sport S.r.l. it is required to follow the same instructions above. Soul Sport S.r.l. reserves the right to request photographic evidence before authorizing returns for defective goods.
  7. Swimwear and underwear (Bikini, briefs, boxers etc.) must be tested on their personal underwear. The returns of these items will be refused and returned to the Customer in the event that the transparent label of hygienic protection has been removed, or in case the items show signs of use.
  8. Soul Sport S.r.l. reserves the right to refuse unauthorized returns or sent unsuitable packaging. The acceptance of these returns however implies a charge equal to 10% of the value of the returned goods.
  9. Soul Sport S.r.l. will not accept returned goods if the return does not comply with all the terms and conditions provided by the return policy. In these cases the goods will be returned to the sender at the original shipping address.