If for any reason the customer is not satisfied with his purchase, the items can be returned for size change or refund within 14 days of receipt of goods.
The products must be returned in the same condition in which they were shipped, not worn, including packaging, labels and material originally related to it.
The request to exchange or return goods must be sent by e-mail to firstname.lastname@example.org or via the contact form CLICK HERE clearly indicating:
- the items you intend to return
- Indicate the preference between: size change, color change, item change or refund
- the reason for the return
- the withdrawal address
CONFIRMATION OF RETURN/CHANGE
Soul Sport S.r.l. will send e-mail the return procedure, which consists in the authorization to return, purchase id or invoice number (in case the customer has requested at the time of purchase) and any amounts due for collection costs (deducted from the refund) and subsequent shipment.
The return shipment
it’s FREE for ITALY
Once the returned items have been received, in the event of an article change, Soul Sport S.r.l. will deliver within 2 working days to the packaging of the new item and to the next shipment.
Refunds will be processed as soon as the receipt, verification and acceptance of the returned item is completed.
Refunds will be issued in the following ways:
- For orders paid by credit card the amount refunded will be available to customers in about 5-10 days, and will still be visible on the next card statement.
- For orders paid with Paypal, the amount will be returned to the original account and will be available immediately.
- For orders paid on delivery, the amount will be returned by bank transfer, the amount refunded will be available to customers in about 3-5 days.
- For orders paid by bank transfer, the amount will be returned by the same method, the amount refunded will be available to customers in about 3-5 days.
TERMS AND CONDITIONS FOR THE RETURN
- The seal of guarantee and protection present on the items that are returned, must not be cut or broken. The garments must not have been worn, washed or altered and must not show any sign of use. The soles of the shoes must be in perfect condition and not show any signs of any kind, the sticker / safety label affixed to the soles and / or in any other part of the shoes, will not be removed, nor altered in color and shape.
- Each garment must be returned including all the original labels, packaging and accessories received with the order.
- The return of the items must be received at our office, within 14 days of the written authorization to the Customer by the Returns Department.
- All footwear and accessories must be returned together with their original box, which is considered to all effects an integral part of the product itself and which must not have been damaged and / or altered in any way, nor used as a single external packaging.
- Returns must be sent in an appropriate packaging.
- In the event that the customer receives defective goods, or that errors occur in shipments by Soul Sport S.r.l. it is required to follow the same instructions above. Soul Sport S.r.l. reserves the right to request photographic evidence before authorizing returns for defective goods.
- Swimwear and underwear (Bikini, briefs, boxers etc.) must be tested on their personal underwear. The returns of these items will be refused and returned to the Customer in the event that the transparent label of hygienic protection has been removed, or in case the items show signs of use.
- Soul Sport S.r.l. reserves the right to refuse unauthorized returns or sent unsuitable packaging. The acceptance of these returns however implies a charge equal to 10% of the value of the returned goods.
- Soul Sport S.r.l. will not accept returned goods if the return does not comply with all the terms and conditions provided by the return policy. In these cases the goods will be returned to the sender at the original shipping address.